Pursuant to European legislation regarding the "right of withdrawal and online reconsideration", Erendira Italia will accept the return or refund request no later than 14 days from the date of delivery of the garment, provided that the garment is returned intact, or unused and undamaged, as well as accompanied by the relevant purchase documentation (invoice) with the original Erendira Italia packaging and with the tag intact and attached to the garment.
Here are the steps you will need to follow:
1) Connect to the site and log in to your account. Go to your personal area, choose the order and by selecting the item or items you want to return, request a refund.
2) As soon as possible Erendira Italia will accept your request and send you an email with instructions for organizing the collection of the package.
3) Wait for the courier to whom you will have to deliver the package at the agreed time and address.
4) As soon as Erendira Italia receives the package and has ascertained the integrity of the item as indicated above, it will refund or replace it.